Owlish is Free-first: every new account can create one no-card Free workspace before paying. Paid subscriptions, add-ons, overages, and service fees bill immediately when purchased. This page explains how cancellation, case-by-case refund reviews, billing corrections, and statutory refund rights work. The canonical legal text is section 4 of our Terms of Service — if anything on this page conflicts with the Terms, the Terms control.
1. Try Free before paying
- The Free plan is an internal Owlish entitlement, not a Stripe subscription or paid invoice.
- You can evaluate Owlish within the Free limits before choosing a paid plan.
- Upgrading to Starter, Growth, or Scale starts a paid subscription immediately unless your written Order says otherwise.
2. Paid fees and voluntary cancellation
- Paid subscription fees, add-ons, overages, and service fees are non-refundable except where required by law, where your Order says otherwise, where we correct a billing error, or where we approve a case-by-case refund request.
- You can cancel any time from Settings → Billing or by emailing billing@chevvi.com.
- Cancellation stops future renewal. You keep paid access until the end of the current paid period. When the subscription ends, the workspace moves to the Free plan limits.
- We do not pro-rate unused time after voluntary cancellation unless required by law or agreed in a written Order.
- If you believe a charge was wrong, accidental, or tied to a material service issue, email billing@chevvi.com and we will review it fairly on a case-by-case basis.
3. Billing errors and case-by-case reviews
- If you believe an invoice, add-on, overage, tax charge, duplicate payment, or other charge needs review, email billing@chevvi.com from the email address on the account.
- Include the workspace name, invoice number if you have it, and a short description of what happened.
- If we confirm a billing error or approve a case-by-case refund, we will correct it by refunding the affected amount, issuing a credit, or applying another appropriate correction.
4. Processing time
- Refunds are issued through Stripe to the original payment method unless we agree otherwise.
- Stripe typically returns funds within 5–10 business days, depending on your bank or card issuer.
- If 10 business days have passed after we confirm a refund and the funds have not appeared, reply to our confirmation email and we will follow up with Stripe.
5. Third-party and downstream costs
- Owlish billing corrections and approved case-by-case refunds only cover Owlish fees we charged through Stripe or a written Order.
- We are not responsible for third-party costs you incur while using Owlish, such as your own infrastructure, Stripe processing, advertising, channel-provider, or implementation costs.
6. Abuse, fraud, and chargebacks
- We may decline discretionary refunds, credits, or billing adjustments where there is evidence of abuse, fraud, chargeback misuse, repeat-refund patterns across linked accounts, or use of the Services inconsistent with our Terms.
- This does not limit any non-excludable right or remedy you may have under applicable consumer law.
7. Australian Consumer Law and other statutory rights
Nothing in this Refund Policy limits, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Competition and Consumer Act 2010 (Cth), the Australian Consumer Law, or equivalent consumer-protection law in your jurisdiction. If you have a statutory right to a remedy because the Services have a major failure or otherwise breach a non-excludable consumer guarantee, that right is unaffected by this policy. See Terms § 14 (Warranties and disclaimer) for the full statement.
8. Questions
For billing corrections, case-by-case refund reviews, and cancellation questions, email billing@chevvi.com. For questions about this policy or statutory rights, email privacy@chevvi.com. The canonical legal text governing refunds is Terms § 4.