Chatbot builders give you a bot.
Owlish gives you a support operation.
Anyone can wrap an LLM in a chat bubble. The work is in what happens after the reply — the shared queue, the clean handoff, the whisper that keeps a human in the loop, the blind spots that teach the agent what it didn't know. A widget is where the conversation starts. Owlish is where it gets resolved.
How it works
From knowledge to resolution, in five steps.
Point Owlish at your content, wire up the channels you already use, and let the loop close itself — answer, review, improve.
/ 01
Build & deploy
Point Owlish at your help center, upload PDFs, sync your docs. Set tone, give it actions, and ship to your site or Slack in minutes — no prompt engineering PhD required.
/ 02
Answer, grounded
Your agent resolves customer questions with citations from your content, runs lookups, books meetings, triggers actions — everything grounded in what's actually true today.
/ 03
Refine with humans
Every conversation is reviewable. Fix a wrong answer once, save the correction as knowledge, and watch the same mistake never happen again.
/ 04
Escalate cleanly
When the agent hesitates or the issue is delicate, hand off to a teammate with full transcript and context. No re-explaining, no copy-paste, no dropped threads.
/ 05
Learn & improve
CSAT, escalation reasons, knowledge gaps, A/B results — all in one dashboard. See what's working, fix what isn't, ship a smarter agent every week.
Use cases
One platform. Every support job.
Same console, different audience. Spin up a new agent per team, or per client if you're an agency.
Not a teaser list. The full suite you get on day one, across the widget, knowledge, operations, and the API.
Widget & brand
Embeddable web widget
Dark mode + brand themes
Custom avatar & persona
Suggested prompts
Welcome / offline states
Mobile responsive
Knowledge
Website & help-center crawl
PDFs, DOCX, Markdown, CSV
Scheduled auto-sync
Source include / exclude rules
Manual Q&A pairs
Answer citations, always
Operations
Shared inbox across channels
Human handoff + full transcript
Whisper mode for operators
Tag, filter, assign conversations
Save reply as knowledge
Workspace roles & permissions
Growth & API
CSAT + thumbs feedback
Knowledge gap detection
Prompt & model A/B testing
Weekly insight digest
Public REST API + webhooks
MCP server for developers
Questions before you commit
The things every buyer asks us.
How accurate are Owlish's answers — does it hallucinate?
Owlish only answers from the sources you've ingested, and every reply cites the exact passages it drew from. If the answer isn't in your knowledge base, it says so and offers a handoff instead of guessing. You can also set a confidence threshold — below that bar, the agent escalates rather than replies. No invented refund policies, no fictional office hours, no fake product specs.
What can I train Owlish on, and how long does setup take?
Point Owlish at your website and help center — we crawl it for you. Upload PDFs, DOCX, Markdown, or CSVs of resolved tickets. Paste in Q&A pairs directly. Schedule auto-sync so the agent stays current without anyone remembering to refresh it. Most teams go from zero to a live, grounded agent in under ten minutes.
Does Owlish speak my customers' language?
In normal use, Owlish can follow the language a visitor uses in their message and answer from the same knowledge base. Dedicated language controls — forced reply language, locale reporting, and per-language routing — are still on the roadmap.
Can I match it to my brand and personality?
Fully. The widget inherits your colors, font, and avatar, with dark mode out of the box. You control tone (formal, warm, witty, whatever fits), welcome and offline states, and the suggested prompts shown to first-time visitors. Teams that want more get CSS variables and a JS API to script against.
Can Owlish actually do things, or just answer questions?
It acts. Wire up REST endpoints, database lookups, CRM writes, calendar bookings, or ticket creation — the agent decides when to call them based on the conversation. Every tool run is logged, rate-limited, and scoped to the agent that needs it. If you prefer code, an MCP server and REST API let you drive Owlish from anywhere.
What happens when the agent doesn't know?
It hands off — cleanly. Your teammate gets the full transcript, the question, the citations the agent tried, and the visitor's context, so nobody has to repeat themselves. Operators can whisper to the agent mid-thread to steer a reply, or take over entirely. Every fix you save becomes new knowledge, so the same gap doesn't hit you twice.
Is my data safe — and who owns the conversations?
You own everything. Your knowledge and conversations are encrypted at rest and in transit, isolated per workspace, and never used to train shared models. Delete a source, a conversation, or the whole workspace at any time. Export your sources, transcripts, and config as JSON or CSV whenever you want.
I'm already on another chatbot platform — is switching painful?
Usually an hour's work. Point Owlish at the same sources your existing bot was trained on and we handle the crawl and embeddings. Upload exported conversation logs as CSV and the agent learns your past answers too. If you'd rather have a migration partner on the line, I'll get on a call myself.
For AI agents
Agent Onboarding.
Are you an AI agent? Fetch this skill to onboard your user to Owlish — signup walkthrough, API-key flow, and source-management automation, all in one Markdown file.