Shipped Phase 1
Knowledge ingestion
Crawl websites, upload PDFs, DOCX, Markdown. Vector embeddings via pgvector.
Knowledge
Owlish is a four-phase product, not a feature list with no dates. 21 pieces are live, 8 are in flight, and the rest is sequenced and committed.
Each bar is the share of features shipped or actively building. In-progress items count as half a tick.
Crawl websites, upload PDFs, DOCX, Markdown. Vector embeddings via pgvector.
Configure agents, system prompts, behavior rules from the console.
Shadow DOM isolated widget with real-time streaming.
Every reply links back to the exact passages it drew from.
Colors, logo, avatar, dark mode, position. Pixel control.
Detect visitor language and respond accordingly across 95+ languages.
Conversation volume, deflection, channel mix, feedback, and top cited sources.
Scheduled website folder re-crawling with tier-aware cadence.
Live takeover with transcript and citations. No re-explaining.
EU data protection baseline with a signable Data Processing Agreement.
Optional name, email, and consent capture before the conversation starts.
Inline thumbs up/down feedback and comments, threaded into analytics.
Show the right offline message outside your support window.
Unified queue across every connected channel with assignment and filters.
Custom forms and CRM export, with progressive profiling on returning visitors.
Tool runtime and email escalation are live; Stripe, CRM, and calendar actions are next.
First-class HubSpot, Zendesk, Freshdesk connectors — not Zapier-only.
Owlish agents reply in your Slack workspace — DMs, channels, threads.
First-class WhatsApp Business channel for customer messaging.
Predictable per-conversation pricing instead of opaque AI credits.
Owlish for Agencies — sub-accounts, custom domain, your branding.
Open the widget on time-on-page, exit intent, or scroll depth.
Open/resolved workflow is live; richer statuses and topic tags are next.
Workspace API keys for source and folder lifecycle, sync, retry, and restore.
Webhook schema and tier plumbing are in place; outbound delivery endpoints are next.
Inbound email becomes an Owlish conversation with full thread context.
Order lookup, refund flows, abandoned cart recovery.
Five-minute setup with industry templates and starter agents.
Auto-syncing connectors for Drive, Notion, Confluence, Zendesk Guide.
Train brand voice and resolutions on your past Intercom or Freshdesk tickets.
Drag-and-drop multi-step logic for non-developers.
AI flags unanswerable topics and proposes new help articles.
Sentiment, intent, confidence, and friction queues are live; A/B tests and digests are next.
Run 1,000+ historical queries against a draft agent before shipping.
Continuous monitoring, audit-ready controls. Required for mid-market.
Information security management system — globally recognized baseline.
Centralized billing for agencies running 50+ client workspaces.
Hosted MCP server plus local CLI proxy for source and folder workflows.
Cards, carousels, buttons. Guided flows for product recommendations.
Pass plan, revenue, signup-date attributes for personalized agent context.
Saved templates for operators in the shared inbox.
AI confidence scores power friction detection, summaries, and handoff context.
Track every change to system prompts. Diff, revert, A/B in production.
Per-request traces, token usage, latency, cost. Drilldown by agent.
CSV, JSON, PDF. Bulk and per-conversation. Data portability for free.
owlish.on('open'), owlish.identify(), owlish.track() for the developer ecosystem.
Privacy information management — extends ISO 27001 for PII handling.
US healthcare data protection. Unlocks regulated verticals.
SAML, SCIM, immutable audit trail. Enterprise security checkbox.
Agent suggests responses to a human operator without sending.
Broader channel expansion across team chat, social DMs, and messaging apps.
Instagram comments and DMs become Owlish conversations with the same handoff model.
AI agents on inbound calls. Different surface, big market.
Google Document AI fallback for scanned PDFs and complex tables.
Widget handoff typing, visitor presence, and Slack thinking state; read receipts are next.
Audio cue and badge count when the widget is minimized.
Visitor leaves the chat, conversation continues in their inbox.
Private notes between operators on a conversation thread.
Proactive widget engagement on idle checkouts.
Full widget styling override for teams that want pixel control.
AI groups conversations by topic to surface emerging trends.
Tier-based automatic transcript and attachment purges plus visitor erasure workflows.
Test agent changes in staging before promoting to production.
Native iOS and Android chat SDKs beyond the web embed.
Block abusive visitors, restrict by region for compliance.
Nothing matches that combination.
Loosen a filter or hit reset to see the full list.
Every roadmap item is mirrored to a public GitHub Project board. Status changes there land in this page on the next deploy. No quiet pivots.
Roadmap inputs go straight into the queue. We respond personally, and we ship more of what paying customers ask for than what doesn't pay.
mithun@chevvi.com