AI agents that run customer support, end to end.

Owlish only answers from the sources you've ingested, and every reply cites the exact passages it drew from. If the answer isn't in your knowledge base, it says so and offers a handoff instead of guessing. You can also set a confidence threshold — below that bar, the agent escalates rather than replies. No invented refund policies, no fictional office hours, no fake product specs.

Point Owlish at your website and help center — we crawl it for you. Upload PDFs, DOCX, Markdown, or CSVs of resolved tickets. Paste in Q&A pairs directly. Schedule auto-sync so the agent stays current without anyone remembering to refresh it. Most teams go from zero to a live, grounded agent in under ten minutes.

In normal use, Owlish can follow the language a visitor uses in their message and answer from the same knowledge base. Dedicated language controls — forced reply language, locale reporting, and per-language routing — are still on the roadmap.

Fully. The widget inherits your colors, font, and avatar, with dark mode out of the box. You control tone (formal, warm, witty, whatever fits), welcome and offline states, and the suggested prompts shown to first-time visitors. Teams that want more get CSS variables and a JS API to script against.

It acts. Wire up REST endpoints, database lookups, CRM writes, calendar bookings, or ticket creation — the agent decides when to call them based on the conversation. Every tool run is logged, rate-limited, and scoped to the agent that needs it. If you prefer code, an MCP server and REST API let you drive Owlish from anywhere.

It hands off — cleanly. Your teammate gets the full transcript, the question, the citations the agent tried, and the visitor's context, so nobody has to repeat themselves. Operators can whisper to the agent mid-thread to steer a reply, or take over entirely. Every fix you save becomes new knowledge, so the same gap doesn't hit you twice.

You own everything. Your knowledge and conversations are encrypted at rest and in transit, isolated per workspace, and never used to train shared models. Delete a source, a conversation, or the whole workspace at any time. Export your sources, transcripts, and config as JSON or CSV whenever you want.

Usually an hour's work. Point Owlish at the same sources your existing bot was trained on and we handle the crawl and embeddings. Upload exported conversation logs as CSV and the agent learns your past answers too. If you'd rather have a migration partner on the line, I'll get on a call myself.