These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and Chevvi Pty Ltd (ABN 54 682 793 602, "Chevvi", "we", "us") for your use of the Owlish platform, admin console, chat widget, channel integrations, APIs, and documentation (collectively, the "Services").
By signing up for an Owlish account, deploying an agent, or otherwise using the Services, you agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.
1. Definitions
- Account — your sign-in record, including any workspaces, members, agents, and configuration.
- Customer Content — any data, documents, URLs, files, knowledge sources, conversations, prompts, instructions, or other material you submit to or generate through the Services.
- End User — a person who interacts with one of your agents via a website widget, channel integration, or other surface.
- Output — content generated by an Owlish agent in response to End User input.
- Documentation — written guides and reference material we publish about the Services.
- Order — your selection of a plan tier and any add-ons (made in-app or via written agreement).
- Plan — Starter, Growth, Scale, Agency, or any other tier we offer from time to time.
2. The Services
Chevvi grants you a non-exclusive, non-transferable, worldwide right to access and use the Services during the subscription term, solely for your internal business purposes and in accordance with these Terms, your Order, our Documentation, and our Privacy Policy.
3. Account, eligibility, and security
- You must be at least 18 years old and capable of forming a binding contract.
- You are responsible for keeping your sign-in credentials confidential, and for all activity under your Account.
- You must promptly notify us of any unauthorised access at security@chevvi.com.
- You are responsible for the actions of every member, operator, and integration you authorise to use the Services on your behalf.
4. Plans, free trial, and refunds
- The Services are offered on a subscription basis. Fees, included usage, and overage rates are set out on our pricing page or your Order.
- New customers may be offered a 14-day free trial. We may modify or end trial offers at any time.
- If you are unsatisfied within 30 days of your first paid invoice, contact us and we will issue a full refund of that invoice. After 30 days, fees are non-refundable except as required by law.
- Subscriptions renew automatically unless cancelled before the end of the current period. You can cancel any time from Settings → Billing or by emailing billing@chevvi.com.
- We may change pricing on at least 30 days' notice; changes take effect on your next renewal.
- Fees are exclusive of taxes (GST, VAT, sales tax). Stripe handles tax collection where required.
5. Usage limits, fair use, and overages
- Each Plan includes a quota of processed messages, knowledge storage, and other usage metrics. Exceeding the included quota incurs metered charges as set out in your Order or pricing page.
- To protect you from runaway AI bills, you can set a monthly hard cap. Once the cap is reached, the agent stops responding until you raise the cap or the next cycle begins.
- Abusive or evidently fraudulent usage (mass scraping, denial-of-service, repeated chargebacks) may result in immediate suspension.
6. Acceptable use
You agree not to, and not to allow any End User or third party to:
- Use the Services in violation of any law (including export control, sanctions, anti-discrimination, consumer protection, and privacy laws);
- Submit Customer Content that infringes third-party intellectual property, privacy, publicity, or other rights;
- Submit Customer Content that is unlawful, defamatory, harassing, threatening, hateful, or sexually explicit (including child sexual abuse material — strictly prohibited);
- Use the Services to make decisions that produce legal or similarly significant effects on individuals without meaningful human review (no fully-automated denial of credit, hiring, insurance, or healthcare on the basis of agent output);
- Use the Services for unlawful surveillance, biometric identification, or social scoring;
- Probe, attack, or attempt to bypass the security or rate limits of the Services;
- Reverse engineer, decompile, or extract the underlying models, prompts, or system architecture except as expressly permitted by law;
- Resell or sublicense the Services other than through an Agency tier under a written reseller arrangement;
- Use the Services to train or improve a competing AI product;
- Misrepresent the nature of the agent — End Users must be informed they are interacting with an automated system where required by applicable law.
7. Customer Content and licence
- Ownership. You own all rights, title, and interest in and to your Customer Content. We claim no ownership.
- Licence to us. You grant Chevvi a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, process, and otherwise use Customer Content solely as needed to provide, secure, and improve the Services for you, including transmitting it to sub-processors listed in our DPA.
- Customer Content represents you. You represent and warrant that you have all rights necessary to submit Customer Content, including any data subject consents required, and that processing it through the Services will not violate any law.
- No training on Customer Content. Chevvi does not use Customer Content to train shared, cross-customer AI models. Workspace-scoped fine-tuning, if offered, applies only within your workspace.
8. AI-generated Output
- Output is generated by probabilistic models and may be inaccurate, incomplete, or out-of-date. You are responsible for reviewing Output before relying on it.
- Output is not legal, medical, financial, or other professional advice.
- To the extent we have rights in Output, we assign those rights to you, subject to your payment of fees and compliance with these Terms. Output that is similar to Output produced for other customers does not infringe our rights.
- You are responsible for ensuring the agent's behaviour and disclosures comply with the laws of the jurisdictions where End Users are located, including any AI-disclosure or chatbot-transparency rules.
8.1 Beta and preview features
From time to time we offer features marked "Beta", "Preview", "Experimental", or similar. These features are provided as-is, may change, break, or be removed without notice, are excluded from any service-level commitments, and may be governed by additional terms presented when you enable them. Output, behaviour, and data handling for Beta features may differ from the rest of the Services. Use them at your own risk and avoid relying on them for production-critical workflows.
9. Intellectual property
- Chevvi (and its licensors) own the Services, including all software, models, configurations, prompts, designs, trademarks, logos, and Documentation. No rights are granted except as expressly set out in these Terms.
- "Owlish" and the Owlish logo are trademarks of Chevvi. You may use them in factual statements that you use Owlish, but not as part of your own product name or in a way that suggests endorsement.
- If you provide feedback, suggestions, or ideas about the Services, you grant Chevvi a perpetual, irrevocable, worldwide licence to use them without restriction.
9.1 Third-party IP infringement / DMCA
If you believe content hosted by Chevvi on Customer's behalf infringes your copyright or other intellectual property rights, send a written notice to legal@chevvi.com with: (a) your contact details, (b) identification of the infringing material and where it appears, (c) identification of the work claimed to be infringed, (d) a statement that you have a good-faith belief that the use is not authorised by the rights-holder or law, (e) a statement under penalty of perjury that the information is accurate and you are authorised to act, and (f) your physical or electronic signature. We will respond to substantiated notices in accordance with the DMCA (17 U.S.C. § 512) and equivalent laws. Repeat infringers may have their accounts terminated.
10. Confidentiality
Each party may have access to information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will protect Confidential Information using at least the same care it uses for its own (and not less than reasonable care), use it only to perform under these Terms, and disclose it only to personnel and contractors with a need to know who are bound by similar obligations. This section does not apply to information that is or becomes public without breach, was known without restriction, is independently developed, or is rightfully received from a third party.
11. Privacy and data processing
Our handling of personal information is described in the Privacy Policy. Where Chevvi processes personal information on your behalf as a processor, our Data Processing Addendum applies and is incorporated into these Terms by reference. To the extent of any conflict between these Terms and the DPA on the subject of personal data, the DPA prevails.
12. Suspension
We may suspend the Services or your Account, in whole or in part, on notice (or, where the situation requires, without prior notice) if: (a) we reasonably believe you have materially breached these Terms or our Acceptable Use rules, (b) we are legally required to do so, (c) your usage threatens the security or integrity of the Services or other customers, or (d) your account is past due. We will restore the Services as soon as the cause of suspension is resolved.
13. Term and termination
- These Terms apply for as long as you have an Account or Active Subscription.
- For convenience. You may terminate at any time by cancelling your subscription and deleting your workspace. Pre-paid fees are not refunded except as set out in section 4.
- For cause. Either party may terminate immediately on written notice if the other party materially breaches these Terms and fails to cure within 30 days of notice.
- Effect of termination. Your right to access the Services ends. We will delete or anonymise your Customer Content in accordance with the retention schedule in the Privacy Policy. You can export your data at any time before termination from Settings → Export.
- Sections that by their nature should survive termination (including IP, indemnity, limitation of liability, and governing law) survive.
14. Warranties and disclaimer
- Each party warrants that it has authority to enter these Terms.
- Chevvi warrants that it will provide the Services with reasonable skill and care, materially in accordance with the Documentation.
- Except as expressly set out in these Terms, the Services and all Output are provided "as is" and "as available". To the maximum extent permitted by law, Chevvi disclaims all other warranties, conditions, and representations, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that Output will be accurate, error-free, or uninterrupted.
- Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth) or any equivalent law where such law applies. Where we are permitted to limit our liability for breach of a non-excludable consumer guarantee, our liability is limited at our option to (i) re-supplying the Services, or (ii) refunding the fees paid for the affected Services.
15. Limitation of liability
- To the maximum extent permitted by law, neither party is liable for any indirect, special, incidental, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, anticipated savings, data, or business opportunity, even if advised of the possibility of such damages.
- Each party's total aggregate liability arising out of or relating to these Terms is capped at the greater of (i) the fees paid or payable by you to Chevvi in the 12 months preceding the event giving rise to the liability, or (ii) AU $1,000.
- The above caps and exclusions do not apply to: (a) breach of the indemnity obligations below, (b) your payment obligations, (c) breaches of acceptable use, (d) infringement of the other party's IP, or (e) liability that cannot lawfully be excluded.
16. Indemnification
- By you. You will defend Chevvi against third-party claims arising out of (a) your Customer Content, (b) your use of the Services in breach of these Terms or applicable law, or (c) the operation of an agent you deploy. You will pay any damages and reasonable legal costs finally awarded against Chevvi or agreed in settlement.
- By Chevvi. We will defend you against third-party claims that the Services as provided by us infringe a valid IP right of the third party. We may modify the Services to make them non-infringing, procure rights, or terminate the affected Services and refund any pre-paid unused fees. This obligation does not apply to claims arising from Customer Content, your modifications, or your use in combination with material not provided by us.
- The party seeking indemnity must give prompt written notice, allow the indemnifying party to control the defence, and reasonably cooperate.
17. Modifications
We may update these Terms from time to time. For material changes affecting paying customers, we will give at least 30 days' notice by email or in-product. Continued use after the effective date constitutes acceptance. If you do not agree, your sole remedy is to stop using the Services and (if applicable) request a pro-rated refund of pre-paid unused fees.
18. Force majeure
Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemics, government action, internet or hosting outages, or denial-of-service attacks.
19. Assignment
You may not assign these Terms without our written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets, on notice to you.
20. Governing law and dispute resolution
- These Terms are governed by the laws of New South Wales, Australia, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.
- The parties submit to the exclusive jurisdiction of the courts of New South Wales, except that either party may seek injunctive relief in any court of competent jurisdiction.
- Before bringing a claim, the parties will attempt in good faith to resolve any dispute by negotiation between authorised representatives for at least 30 days.
21. Notices
Notices to Chevvi must be sent to legal@chevvi.com. Notices to you may be sent to the email address on your Account or posted in-product. Notices are deemed received when delivered.
22. Entire agreement; severability
These Terms (together with the Privacy Policy, DPA, and any Order) are the entire agreement between you and Chevvi regarding the Services and supersede prior agreements on the subject. If any provision is held unenforceable, the remainder will continue in full force, and the unenforceable provision will be interpreted to give effect to its intent to the maximum extent permitted by law. No waiver is effective unless in writing.
23. Contact
Questions: legal@chevvi.com · Chevvi Pty Ltd · Sydney, NSW 2000 · Australia · ABN 54 682 793 602.