# Owlish — Pricing

Free plus paid plans built for support teams. Predictable per-conversation pricing across your website, team chat, messaging channels, and shared helpdesk inbox. Add capacity any time. No AI credit math.

Annual billing is roughly 20% cheaper than monthly. Plans can be changed at any time; proration is handled automatically.

## Plans

### Free

For trying Owlish on one web workspace.

- **Monthly:** $0/mo
- **Annual:** $0/mo
- **Card required:** no

**Free includes**

- Web widget only
- Manual Knowledge Base sync
- 7-day conversation retention
- Owlish branding locked
- Community email support

### Starter

For small teams launching a web AI support agent.

- **Monthly:** $49/mo
- **Annual:** $39/mo (billed yearly)

**Features**

- Domain allowlist for the widget — Restrict where your widget can load. Only listed domains can embed it.
- Manual Knowledge Base sync (1× per month)
- 30-day conversation retention
- Basic analytics (last 7 days)
- Email support

### Growth *(recommended)*

AI support with human handoff and a shared inbox.

- **Monthly:** $149/mo
- **Annual:** $119/mo (billed yearly)

**Everything in Starter, plus**

- Human handoff to operators
- Shared helpdesk inbox
- API access
- AI-generated session summaries
- Monthly Knowledge Base auto-sync
- 90-day conversation retention
- Standard analytics (90 days)
- Priority email support

### Scale

Multi-channel support with advanced AI metadata.

- **Monthly:** $449/mo
- **Annual:** $359/mo (billed yearly)

**Everything in Growth, plus**

- AI sentiment + intent detection — Each session is auto-tagged with the customer's sentiment and likely intent, so you can route, prioritize, and report on it.
- Weekly Knowledge Base auto-sync
- 1-year conversation retention
- Advanced analytics (full history, export)
- Dedicated Slack support channel

## Capacity per tier

| Capacity | Free | Starter | Growth | Scale |
| --- | --- | --- | --- | --- |
| AI agents | 1 | 1 | 2 | 3 |
| Chat Sessions / month | 25 | 100 | 400 | 1,000 |
| Knowledge base capacity | 0.5 MB | 10 MB | 20 MB | 40 MB |
| Team members | 1 | 2 | 4 | 8 |
| Skills per agent | 1 | 3 | 8 | 15 |

## Add-ons

Available on paid plans only. Same price across Starter, Growth, and Scale.

- **Extra Chat Sessions** — $29 / +100 sessions. Manual packs or opt-in auto-recharge. Available on paid plans. Unused add-on sessions expire at end of period.
- **Extra AI agent** — $29 / month (or $290/yr). Add another agent to your workspace. Pick monthly or annual. Available on paid plans.
- **Extra team member** — $19 / seat / month (or $190/yr). Bring more operators into your shared inbox. Pick monthly or annual. Available on paid plans.
- **Extra knowledge base** — $19 / +10 MB. Metered monthly on paid plans. Measured on processed text. Original files are retained separately and don't count against this.
- **Remove "Powered by"** — $99 / month (or $948/yr). Available on paid plans. Removes the widget footer only. For full white-label client delivery with custom domains and partner branding, see Owlish Partners.

## Owlish Partners

Early access for agencies, consultancies, and software companies selling managed AI support. The partner layer is $499/mo, waived until your first paid client workspace goes live. Details: https://owlish.bot/partners/

## FAQ

### What counts as a Chat Session?

A Chat Session is a conversation between an Owlish agent and a customer. In a single session a customer can ask multiple questions and receive multiple responses (from the AI, your operators, or both) until the session expires.

### How is knowledge base measured?

By the indexed content extracted from your sources. After we crawl, OCR, or otherwise process a document, website, or upload, the extracted content is what counts toward your limit, not the raw upload size. A scanned PDF and its text equivalent count the same. Original uploaded files are retained separately and don't count against your knowledge base. Need more room? Add 10 MB at $19/mo on a paid plan.

### What about frontier models like Opus or future GPT?

Not in v1. Frontier models (Claude Opus, frontier GPT-class) are dramatically more expensive per message than Standard models, and we don't want to bake their cost into the base pricing for everyone. If you specifically need them, talk to us about a custom Scale plan with bring-your-own keys.

### Can I switch plans or cancel anytime?

Yes. Upgrade or downgrade from your billing settings in one click; proration is handled automatically. Annual plans renew yearly until you cancel, and you keep access until the end of the paid period.

### Can I try Owlish before paying?

Yes. Every new account can create one no-card Free workspace with 1 agent, 25 chat sessions per month, a 0.5 MB knowledge base, and web widget deployment. Upgrade only when you need more capacity, seats, channels, or paid features. Paid subscriptions bill immediately and can be cancelled from Settings → Billing.

### Can I get a refund?

Owlish starts with a no-card Free workspace so you can evaluate it before paying. Paid plans bill immediately when you upgrade and can be cancelled anytime from Settings → Billing. If you believe a charge was wrong, accidental, or tied to a material service issue, email billing@chevvi.com and we'll review it fairly on a case-by-case basis.

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Source: https://owlish.bot/pricing/