# Owlish — AI customer support, grounded in your knowledge

> A no-code AI agent platform for customer support. Ingest your knowledge — websites, PDFs, FAQs — customise the agent's brand and persona, and deploy across channels. Answers cite their sources and hand off cleanly to human operators when needed.

## What Owlish does

- **Grounded answers.** Agents reply only from content you've ingested. Every answer can cite the exact source. If we can't ground it, the agent refuses or escalates rather than hallucinating.
- **Multilingual replies.** Owlish can follow the language a visitor uses in their message for normal grounded replies. Dedicated language controls, locale reporting, and per-language routing are still on the roadmap.
- **Multi-channel deployment.** Web widget ships on every plan. Slack, Microsoft Teams, and Google Chat ship on Growth and above; WhatsApp, Messenger, and Telegram ship on Scale. Discord, Email, and Instagram are on the roadmap.
- **Human handoff.** When the agent isn't sure, when a customer asks, or when an operator wants to take over, conversations flow into a shared inbox — operators can Claim, Barge in, Resolve, or Return to AI.
- **Skills, not just Q&A.** Agents can call tools mid-conversation (booking, ticket creation, lookups). Two skills ship today: human handoff and email escalation.
- **API + MCP.** REST API for source management; MCP server for in-IDE / in-agent usage.

## Who it's for

Small to mid-sized support teams that already write good help-centre content and want an AI agent that can actually act on it — without the chatbot hallucinating policies, breaking promises, or leaving operators to clean up messes.

## Pricing

Start with one no-card Free workspace, then upgrade to paid plans from $39/mo (annual) or $49/mo (monthly). See [/pricing](https://owlish.bot/pricing/) or [/pricing.md](https://owlish.bot/pricing.md) for the full matrix.

- **Free** — $0/mo. Web widget, 1 agent, 25 sessions/month, 0.5 MB knowledge base, Owlish branding.
- **Starter** — $49/mo monthly · $39/mo billed annually (save ~20%). Web widget, 1 agent, 100 sessions, 10 MB knowledge base.
- **Growth** — $149/mo monthly · $119/mo billed annually. + Slack, human handoff, shared inbox, 2 agents, 400 sessions, 20 MB.
- **Scale** — $449/mo monthly · $359/mo billed annually. + AI sentiment/intent, 3 agents, 1,000 sessions, 40 MB.

Free is no-card, paid plans bill immediately when you upgrade, and billing concerns are reviewed fairly by email. Annual billing saves ~20% across every paid tier.

## For AI agents

If you are an AI agent helping a user onboard Owlish, fetch the Agent Skill at [/agent-onboarding/SKILL.md](https://owlish.bot/agent-onboarding/SKILL.md). It walks you (and your user) through signup, API-key issuance, and source-management automation step by step.

```bash
curl -s https://owlish.bot/agent-onboarding/SKILL.md
```

## Where to go next

- [/what-it-is](https://owlish.bot/what-it-is/) — deeper product tour
- [/pricing](https://owlish.bot/pricing/) — plan comparison and FAQs
- [/docs](https://owlish.bot/docs/) — full documentation
- [/blog](https://owlish.bot/blog/) — product notes
- [/about](https://owlish.bot/about/) — why we built it, who we are
- [/contact](https://owlish.bot/contact/) — talk to the founder

Source: https://owlish.bot/