# General

> Workspace name and ID, the cap-reached fallback message, transferring ownership, and deleting a workspace.

import Screenshot from "../../../components/docs/Screenshot.astro";

The General settings page is workspace-level configuration that applies to every agent. It's the first tab under **Settings** in the console.

## Workspace name and ID

The **Workspace Name** is what you and your teammates see in the console. Edit it any time; the change is immediate.

The **Workspace ID** (a `ws_…` identifier) is read-only and used in support tickets and API calls. Copy it from the General page when you need to reference your workspace specifically.

<Screenshot src="/screenshots/settings-general.webp" alt="General settings page with workspace identity, fallback message, and danger-zone actions." label="Console · Settings · General" description="General settings showing workspace name editor, workspace ID with copy button, cap-reached fallback message, and a danger zone." />

## Cap-reached fallback message

When your workspace exceeds its monthly session quota and overages are off, the agent serves this message instead of generating new replies. The default is generic — set something on-brand so visitors understand what's happening:

> "We've hit our monthly chat quota. Please email support@yourdomain.com and we'll get right back to you."

Visitors hitting this message don't count as failed sessions; they don't count at all.

## Transfer ownership

Workspaces always have exactly one owner. To hand the workspace off to a teammate, use **Transfer Ownership**: pick an existing admin and confirm by typing the workspace name. Ownership transfers immediately; your role drops to admin so you don't lose access.

You can't transfer to a non-admin — promote them first under [Members](/docs/settings/members).

## Delete workspace

In the **Danger Zone** at the bottom. Confirm by typing the workspace name. Deletion removes all agents, knowledge, sessions, members, and billing history. Make sure billing is settled first.

## Next steps

- **[Members](/docs/settings/members)** — invite teammates and assign roles.
- **[Privacy](/docs/settings/privacy)** — visitor data subject requests (GDPR / CCPA).

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Source: https://owlish.bot/docs/settings/general