# Plans

> Starter, Growth, and Scale. Knowledge-base caps, conversation retention, channel access, and how to think about session count.

import Screenshot from "../../../components/docs/Screenshot.astro";

Owlish has three plans. Each bundles a session quota, a knowledge-base size cap, a conversation-retention window, and access to a set of channels. Pricing is on the [pricing page](/pricing) — this doc explains what's metered and how the caps work.

## Plan comparison at a glance

| Plan | KB cap | Retention | Channels |
| --- | --- | --- | --- |
| **Starter** | 10 MB | 30 days | Web widget |
| **Growth** | 20 MB | 90 days | Web widget, Slack, Microsoft Teams, Google Chat |
| **Scale** | 40 MB | 365 days | Growth channels + WhatsApp, Messenger, Telegram |

For exact session counts, agent counts, member seats, and pricing, see [pricing](/pricing).

<Screenshot src="/screenshots/settings-billing-plan-picker.webp" alt="Billing page plan picker with monthly and annual options for Starter, Growth, and Scale." label="Console · Settings · Billing" description="Billing page showing the active plan, monthly meters for sessions and storage, and the change-plan selector." />

## What counts as a session

A **session** is one continuous conversation with a visitor. It starts on the first message and stays open for the duration of activity. A long idle gap ends the session; a follow-up later starts a new one.

What does *not* count:

- Internal Playground messages (you testing the agent).
- Operator messages during a handoff.
- Web crawls and ingestion.
- Failed or empty sessions where no agent reply was generated.

In practice: if a customer chats once and leaves, that's one session. If they come back the next day with a new question, that's a second session.

## Knowledge base limits

The KB cap is **processed megabytes** — text Owlish stored after extraction, not the raw file size you uploaded. A 200-page PDF is usually around 1 MB processed; a help-center website is often 1–3 MB.

The Billing page shows usage with a progress bar. At 90% you'll see a warning; at 100%, new ingestion is blocked until you free space (delete sources) or upgrade.

## Conversation retention

Each tier auto-deletes session transcripts after the retention window:

- **Starter — 30 days.** Useful for trial or low-volume use; older transcripts are gone.
- **Growth — 90 days.** Roughly a quarter of history.
- **Scale — 365 days.** A full year, suitable for compliance reviews and long sales cycles.

Retention applies to conversation transcripts only. Knowledge base sources are not affected.

## Channel access

The web widget is included in every plan. Slack, Microsoft Teams, and Google Chat are gated to Growth and above. WhatsApp, Messenger, and Telegram are gated to Scale. Email and Instagram remain included on Scale when they become available.

## Annual vs monthly

Annual billing is meaningfully discounted compared to monthly. Switch any time — see [Usage & change plan](/docs/billing/usage).

## Next steps

- **[Usage & change plan](/docs/billing/usage)** — change plan, view current month, manage payment method.
- **[Knowledge base overview](/docs/knowledge-base/overview)** — manage what counts toward your KB cap.

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Source: https://owlish.bot/docs/billing/plans