# Create an agent

> The 5-step wizard that creates an agent from your website — discovery, sources, review.

import Screenshot from "../../../components/docs/Screenshot.astro";

Every conversation in Owlish runs through an agent. Creating one is a 5-step wizard that uses your website as the starting point — the wizard paints the brand, primes the knowledge base, and drops you straight into the Playground.

You can have multiple agents in a workspace (a public support bot, an internal IT helpdesk, a sales qualifier). Knowledge folders are shared, so multiple agents can ground answers in the same sources.

## The wizard

From the **Agents** page in the console sidebar, click **New agent**. The wizard runs five steps:

### Step 1 — URL + use case

Paste the URL the agent should learn from (your marketing site, help center, etc.) and pick a **use case** — Customer Support, Sales, Internal Helpdesk, etc. The use case applies a defaults bundle so you're not starting blank.

### Step 2 — Discovery

Owlish fetches your site, extracts brand metadata (logo, primary color), and lists internal links it could ingest. This step auto-advances; you don't need to do anything.

### Step 3 — Sources

Confirm or extend the knowledge base. The website from Step 1 is already added. You can add **Files**, more **Websites**, or **Direct Response** entries (canonical Q&A pairs) before creation. None of this is required — the auto-added website is enough.

<Screenshot src="/screenshots/agents-03-create-agent-sources.webp" alt="New agent wizard sources step with file, website, and direct response source options." label="Console · New agent · Step 3 (Sources)" description="Sources step with Files / Website / Direct Response options and the auto-added website highlighted." />

### Step 4 — Review

Confirm the agent's **name** (defaults from discovered brand), **logo**, and **primary color**. All three are editable later on the agent's **Brand** tab — these are starting values.

### Step 5 — Create

Owlish creates the agent and drops you on its Playground page. From there you can chat with the agent immediately and tune everything else from the configuration tabs.

## What's not in the wizard

- **Instructions / system prompt** — set on the Playground's **Model** tab, not in the wizard.
- **Channel configuration** — separate page at **Channels**, not in the wizard.
- **Skills** (handoff, escalation) — separate page at **Skills**, not in the wizard.

These all live one click away in the agent's sidebar after creation.

## Next steps

- **[Playground](/docs/agents/playground)** — what each of the four tabs does.
- **[Tone and fallbacks](/docs/agents/tone-and-fallbacks)** — write good Instructions for the agent's voice and refusal behavior.

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Source: https://owlish.bot/docs/agents/create